Shipping & Returns

Shipping

Once you’ve placed your order, our products should arrive within 3-7 business days. Ground with delivery Monday through Friday, excluding holidays.

Tracking

Once you’ve placed your order, your tracking information will be emailed to you as soon as it leaves the facility and it is on its way.

If you are having trouble with your tracking information, please don’t hesitate to reach out to our Customer Service team @ 1-833-FUN-ZZZS.

RETURNS

We want you to love your new Simmons mattress, but if you don’t, you can return it within 100 days for a full refund. We recommend you give it 14 days to adjust to your new mattress and if you still don’t love it…no problem! Begin the process by emailing us at help@simmonscanada.com to get your return started. You will need to provide proof of purchase as well as the law tag.

If you’ve already unboxed your mattress, you won’t be able to physically return it. But, don’t worry! The Customer Care Team will help you with the rest. Easy Pzzz!

Our return policy only allows for one return per household per year, so we can only return and refund one mattress purchased within the same year.
If you purchased a Simmons product on one of our partner sites, please check with them on their return policy.